Terms of Service

1. Acceptance of Terms

By commissioning engineering projects, retaining consulting hours, approving a proposal/statement of work (SOW), or utilizing websites operated by Alphasonic Solution ("Alphasonic," "we," "us"), you ("Client," "you") agree to be bound by these Terms of Service.

If you are entering into this agreement on behalf of a corporation, partnership, or other legal entity, you represent that you possess the full legal authority to bind that entity to these conditions.

2. Scope of Engineering Services

Alphasonic Solution provides bespoke engineering solutions under written proposals or digital project intake forms:

• Web Applications & E-Commerce: High-performance modern web platforms, headless commerce stores, API integrations, and mobile-optimized user interfaces.
• Applied Computer Vision & AI: Custom neural architectures, edge inference deployment (NVIDIA Jetson, TensorRT, ONNX), RTSP camera stream pipelines, and document intelligence OCR systems.
• Workflow Automations & Custom Software: Internal operational dashboards, ERP/CRM bridges, database migrations, and cloud infrastructure setups.
• Growth Advisory & Technical SEO: Core Web Vitals optimization, local search infrastructure, and performance measurement.

4. Custom AI & Computer Vision Standards

When deploying computer vision models (including the 50 models in our industrial catalog), the following technical realities apply:

• Validation & Accuracy Benchmarks: All models are benchmarked against agreed acceptance criteria (e.g., mAP@0.5, Precision, Recall, Inference Latency). Performance metrics are validated and documented during staging under realistic lighting and camera angles.
• Physical World Variance: Computer vision accuracy is intrinsically tied to optical camera quality, lens cleanliness, focal depth, occlusion, and workplace illumination. Alphasonic provides camera hardware placement specifications to guarantee benchmark performance.
• Data Isolation: Client training datasets, annotation JSONs, and video streams are treated with strict confidentiality and will never be pooled into public models.

5. Client Responsibilities & Materials

To maintain aggressive delivery timelines (typically 7–14 business days), Clients agree to:

• Prompt Feedback: Provide timely review and milestone approvals within five (5) business days of deliverable handoff.
• Authorized Materials: Ensure that all logos, trademarks, text copy, training images, and camera stream access rights provided to Alphasonic are fully owned by the Client or properly licensed.
• Compliance with Workplace Laws: For industrial camera monitoring (e.g., PPE detection), the Client is solely responsible for posting necessary workplace surveillance notices required under local occupational privacy laws.

6. Pricing, Invoicing & Milestones

We believe in honest, fixed-scope pricing with zero surprise charges:

• Milestone Structure: Projects typically follow a structured milestone schedule (e.g., 50% mobilization deposit upon project kickoff, 50% upon final staging review and deployment handover).
• Invoicing: Invoices are payable via bank wire, verified credit card gateway (Stripe), or approved business transfer methods within seven (7) business days of issuance.
• Scope Adjustments: Any work outside the agreed Statement of Work (SOW) is scoped and approved in writing via a transparent Change Request before engineering begins.

7. Engineering Warranties & Launch Guarantee

We stand behind the craft of our software with a formal 30-Day Bug-Free Launch Warranty:

• For thirty (30) days following production launch, Alphasonic will fix any software regressions, layout glitches, or code defects originating from our deliverables at zero cost.
• Warranties exclude defects introduced by third-party modifications, unauthorized client code tampering, or unannounced breaking changes in third-party APIs.
• Post-warranty support, feature expansions, and edge infrastructure management are available through optional monthly engineering retainers.

8. Confidentiality & Reciprocal Non-Disclosure

Both parties agree that any proprietary information, trade secrets, software architecture, technical schematics, business figures, or client lists shared during the engagement are strictly confidential.

Neither party will disclose confidential information to any third party without prior written authorization, except as required by applicable judicial process.

9. Limitation of Liability

To the maximum extent permitted by applicable law, neither party shall be liable for indirect, incidental, punitive, or consequential damages (including loss of profits, business interruptions, or data corruption) arising out of or related to these terms.

In all events, Alphasonic Solution's aggregate cumulative liability under any claim shall not exceed the total fees paid by Client to Alphasonic in the three (3) months immediately preceding the event giving rise to liability.

10. Term & Termination

Either party may terminate an engagement upon written notice if the other party breaches a material obligation and fails to remedy the breach within fourteen (14) calendar days.

In the event of termination, Client shall pay Alphasonic for all engineering work completed and milestone deliverables achieved up to the termination effective date. Completed deliverables will be transitioned promptly upon settlement.

11. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the substantive laws of India, without regard to conflict of laws principles.

Prior to initiating formal litigation, both parties agree to engage in good-faith executive escalation to resolve any controversy amicably. Any unresolved dispute shall be submitted to confidential, binding arbitration in Mumbai, India, conducted in the English language.

12. Contact & Legal Notices

All formal legal notices or inquiries regarding these Terms of Service should be directed to our leadership team: